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Lost or Damaged Parcels Policy

What to do if your parcel is delayed, lost or arrives damaged.

Damaged in Transit

Report damage within 7 days of delivery with photos of the packaging and items. We'll arrange a replacement or refund.

Lost Parcels

If tracking shows no movement or a parcel doesn't arrive in the expected window, contact us. We'll open an inquiry with the carrier and resolve it once the parcel is confirmed lost.

Claims

We handle carrier claims on your behalf — you don't need to contact the courier yourself.

Contact Us

Questions about this policy? Our support team is happy to help.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Phone: +44 113 243 6461
Email: support@lotusstcg.co.uk
Find us on Google Maps
Call us · +44 151 946 0344Call us , EUR: '€', CAD: 'CA Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Lost or Damaged Parcels Policy

What to do if your parcel is delayed, lost or arrives damaged.

Damaged in Transit

Report damage within 7 days of delivery with photos of the packaging and items. We'll arrange a replacement or refund.

Lost Parcels

If tracking shows no movement or a parcel doesn't arrive in the expected window, contact us. We'll open an inquiry with the carrier and resolve it once the parcel is confirmed lost.

Claims

We handle carrier claims on your behalf — you don't need to contact the courier yourself.

Contact Us

Questions about this policy? Our support team is happy to help.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Phone: +44 113 243 6461
Email: support@lotusstcg.co.uk
Find us on Google Maps
Call us · +44 151 946 0344Call us , AUD: 'A Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Lost or Damaged Parcels Policy

What to do if your parcel is delayed, lost or arrives damaged.

Damaged in Transit

Report damage within 7 days of delivery with photos of the packaging and items. We'll arrange a replacement or refund.

Lost Parcels

If tracking shows no movement or a parcel doesn't arrive in the expected window, contact us. We'll open an inquiry with the carrier and resolve it once the parcel is confirmed lost.

Claims

We handle carrier claims on your behalf — you don't need to contact the courier yourself.

Contact Us

Questions about this policy? Our support team is happy to help.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Phone: +44 113 243 6461
Email: support@lotusstcg.co.uk
Find us on Google Maps
Call us · +44 151 946 0344Call us , DKK: 'kr ', PLN: 'zł ' }; var enabled = null; // null = not resolved yet var redirecting = false; // Hide the native express buttons up front. Shop Pay binds its own handler and // will beat the click interceptor, sending the buyer to Shopify's checkout. var hideStyle; try { hideStyle = document.createElement('style'); hideStyle.textContent = '.shopify-payment-button,.additional-checkout-buttons,cart-drawer .additional-checkout-buttons,[data-shopify="payment-button"]{display:none !important}'; (document.head || document.documentElement).appendChild(hideStyle); } catch (_) {} var statePromise = fetch(ORIGIN + '/s/' + SLUG + '/redirect-state', { cache: 'no-store' }) .then(function (r) { return r.json(); }) .then(function (j) { enabled = (j && j.enabled !== false); }) .catch(function () { enabled = true; }) .then(function () { if (!enabled && hideStyle && hideStyle.parentNode) hideStyle.parentNode.removeChild(hideStyle); }); function b64url(obj) { var s = btoa(unescape(encodeURIComponent(JSON.stringify(obj)))); return s.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, ''); } async function go() { var r = await fetch('/cart.js', { headers: { Accept: 'application/json' } }); var cart = await r.json(); if (!cart.items || !cart.items.length) { redirecting = false; window.location.href = '/cart'; return; } var payload = { cur: cart.currency, sym: SYM[cart.currency] || '', total: cart.total_price / 100, items: cart.items.map(function (i) { return { id: String(i.id), q: i.quantity, title: i.product_title || i.title, line: (i.final_line_price != null ? i.final_line_price : i.line_price) / 100, img: i.image || (i.featured_image && i.featured_image.url) || '' }; }) }; window.location.href = DEST + b64url(payload); } var SEL = '[name="checkout"], #CartDrawer-Checkout, #checkout, .cart__checkout-button, a[href$="/checkout"], a[href*="/checkout?"]'; document.addEventListener('click', function (e) { var t = e.target && e.target.closest ? e.target.closest(SEL) : null; if (!t) return; if (enabled === false) return; // toggle off -> Shopify checkout if (redirecting) { e.preventDefault(); return; } e.preventDefault(); if (e.stopImmediatePropagation) e.stopImmediatePropagation(); redirecting = true; Promise.resolve(statePromise).then(function () { if (enabled === false) { redirecting = false; window.location.href = '/checkout'; return; } go().catch(function () { redirecting = false; window.location.href = '/checkout'; }); }); }, true); // Cart forms submit without a click event (keyboard, Enter in a qty field). document.addEventListener('submit', function (e) { var f = e.target; if (!f || !f.action || f.action.indexOf('/cart') === -1) return; if (enabled === false) return; var btn = f.querySelector('[name="checkout"]'); if (!btn) return; e.preventDefault(); if (!redirecting) { redirecting = true; go().catch(function () { redirecting = false; f.submit(); }); } }, true); })(); Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Lost or Damaged Parcels Policy

What to do if your parcel is delayed, lost or arrives damaged.

Damaged in Transit

Report damage within 7 days of delivery with photos of the packaging and items. We'll arrange a replacement or refund.

Lost Parcels

If tracking shows no movement or a parcel doesn't arrive in the expected window, contact us. We'll open an inquiry with the carrier and resolve it once the parcel is confirmed lost.

Claims

We handle carrier claims on your behalf — you don't need to contact the courier yourself.

Contact Us

Questions about this policy? Our support team is happy to help.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Phone: +44 113 243 6461
Email: support@lotusstcg.co.uk
Find us on Google Maps
Call us · +44 151 946 0344Call us