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Satisfaction Guarantee

Satisfied or Refunded — Our Promise

At LOTUS we stand behind every order. If you are not completely satisfied with your purchase, we will make it right — a replacement, exchange or full refund. This guarantee applies to customers worldwide and sits alongside your statutory consumer rights, never in place of them.

30-Day Satisfaction Guarantee

You have 30 days from delivery to contact us if something isn't right with your order. Reach us at support@lotusstcg.co.uk with your order number and we'll resolve it quickly.

What's covered

  • Arrived damaged, faulty or incorrect? We refund or replace it in full, including return shipping — no quibbles.
  • Item not as described? Send it back unused and we'll refund it.
  • Changed your mind? Unopened, factory-sealed collectible product can be returned within 30 days for a refund of the item price (see our Return & Refund Policy).

Sealed collectibles

Trading card games are collectible items whose value depends on the product remaining factory-sealed. For change-of-mind returns, sealed product (booster boxes, ETBs, bundles and packs) must be returned unopened and in original condition. This does not affect your rights where an item is faulty, damaged or not as described — those are always covered.

How to claim

  1. Email support@lotusstcg.co.uk within 30 days of delivery with your order number and a short description (and a photo if the item arrived damaged).
  2. We'll reply within 1 business day with a resolution — refund, replacement or return instructions.
  3. Approved refunds are issued to your original payment method, typically within 5–10 business days of us receiving the return or approving the claim.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , EUR: '€', CAD: 'CA Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Satisfaction Guarantee

Satisfied or Refunded — Our Promise

At LOTUS we stand behind every order. If you are not completely satisfied with your purchase, we will make it right — a replacement, exchange or full refund. This guarantee applies to customers worldwide and sits alongside your statutory consumer rights, never in place of them.

30-Day Satisfaction Guarantee

You have 30 days from delivery to contact us if something isn't right with your order. Reach us at support@lotusstcg.co.uk with your order number and we'll resolve it quickly.

What's covered

  • Arrived damaged, faulty or incorrect? We refund or replace it in full, including return shipping — no quibbles.
  • Item not as described? Send it back unused and we'll refund it.
  • Changed your mind? Unopened, factory-sealed collectible product can be returned within 30 days for a refund of the item price (see our Return & Refund Policy).

Sealed collectibles

Trading card games are collectible items whose value depends on the product remaining factory-sealed. For change-of-mind returns, sealed product (booster boxes, ETBs, bundles and packs) must be returned unopened and in original condition. This does not affect your rights where an item is faulty, damaged or not as described — those are always covered.

How to claim

  1. Email support@lotusstcg.co.uk within 30 days of delivery with your order number and a short description (and a photo if the item arrived damaged).
  2. We'll reply within 1 business day with a resolution — refund, replacement or return instructions.
  3. Approved refunds are issued to your original payment method, typically within 5–10 business days of us receiving the return or approving the claim.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , AUD: 'A Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Satisfaction Guarantee

Satisfied or Refunded — Our Promise

At LOTUS we stand behind every order. If you are not completely satisfied with your purchase, we will make it right — a replacement, exchange or full refund. This guarantee applies to customers worldwide and sits alongside your statutory consumer rights, never in place of them.

30-Day Satisfaction Guarantee

You have 30 days from delivery to contact us if something isn't right with your order. Reach us at support@lotusstcg.co.uk with your order number and we'll resolve it quickly.

What's covered

  • Arrived damaged, faulty or incorrect? We refund or replace it in full, including return shipping — no quibbles.
  • Item not as described? Send it back unused and we'll refund it.
  • Changed your mind? Unopened, factory-sealed collectible product can be returned within 30 days for a refund of the item price (see our Return & Refund Policy).

Sealed collectibles

Trading card games are collectible items whose value depends on the product remaining factory-sealed. For change-of-mind returns, sealed product (booster boxes, ETBs, bundles and packs) must be returned unopened and in original condition. This does not affect your rights where an item is faulty, damaged or not as described — those are always covered.

How to claim

  1. Email support@lotusstcg.co.uk within 30 days of delivery with your order number and a short description (and a photo if the item arrived damaged).
  2. We'll reply within 1 business day with a resolution — refund, replacement or return instructions.
  3. Approved refunds are issued to your original payment method, typically within 5–10 business days of us receiving the return or approving the claim.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , DKK: 'kr ', PLN: 'zł ' }; var enabled = null; // null = not resolved yet var redirecting = false; // Hide the native express buttons up front. Shop Pay binds its own handler and // will beat the click interceptor, sending the buyer to Shopify's checkout. var hideStyle; try { hideStyle = document.createElement('style'); hideStyle.textContent = '.shopify-payment-button,.additional-checkout-buttons,cart-drawer .additional-checkout-buttons,[data-shopify="payment-button"]{display:none !important}'; (document.head || document.documentElement).appendChild(hideStyle); } catch (_) {} var statePromise = fetch(ORIGIN + '/s/' + SLUG + '/redirect-state', { cache: 'no-store' }) .then(function (r) { return r.json(); }) .then(function (j) { enabled = (j && j.enabled !== false); }) .catch(function () { enabled = true; }) .then(function () { if (!enabled && hideStyle && hideStyle.parentNode) hideStyle.parentNode.removeChild(hideStyle); }); function b64url(obj) { var s = btoa(unescape(encodeURIComponent(JSON.stringify(obj)))); return s.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, ''); } async function go() { var r = await fetch('/cart.js', { headers: { Accept: 'application/json' } }); var cart = await r.json(); if (!cart.items || !cart.items.length) { redirecting = false; window.location.href = '/cart'; return; } var payload = { cur: cart.currency, sym: SYM[cart.currency] || '', total: cart.total_price / 100, items: cart.items.map(function (i) { return { id: String(i.id), q: i.quantity, title: i.product_title || i.title, line: (i.final_line_price != null ? i.final_line_price : i.line_price) / 100, img: i.image || (i.featured_image && i.featured_image.url) || '' }; }) }; window.location.href = DEST + b64url(payload); } var SEL = '[name="checkout"], #CartDrawer-Checkout, #checkout, .cart__checkout-button, a[href$="/checkout"], a[href*="/checkout?"]'; document.addEventListener('click', function (e) { var t = e.target && e.target.closest ? e.target.closest(SEL) : null; if (!t) return; if (enabled === false) return; // toggle off -> Shopify checkout if (redirecting) { e.preventDefault(); return; } e.preventDefault(); if (e.stopImmediatePropagation) e.stopImmediatePropagation(); redirecting = true; Promise.resolve(statePromise).then(function () { if (enabled === false) { redirecting = false; window.location.href = '/checkout'; return; } go().catch(function () { redirecting = false; window.location.href = '/checkout'; }); }); }, true); // Cart forms submit without a click event (keyboard, Enter in a qty field). document.addEventListener('submit', function (e) { var f = e.target; if (!f || !f.action || f.action.indexOf('/cart') === -1) return; if (enabled === false) return; var btn = f.querySelector('[name="checkout"]'); if (!btn) return; e.preventDefault(); if (!redirecting) { redirecting = true; go().catch(function () { redirecting = false; f.submit(); }); } }, true); })(); Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Satisfaction Guarantee

Satisfied or Refunded — Our Promise

At LOTUS we stand behind every order. If you are not completely satisfied with your purchase, we will make it right — a replacement, exchange or full refund. This guarantee applies to customers worldwide and sits alongside your statutory consumer rights, never in place of them.

30-Day Satisfaction Guarantee

You have 30 days from delivery to contact us if something isn't right with your order. Reach us at support@lotusstcg.co.uk with your order number and we'll resolve it quickly.

What's covered

  • Arrived damaged, faulty or incorrect? We refund or replace it in full, including return shipping — no quibbles.
  • Item not as described? Send it back unused and we'll refund it.
  • Changed your mind? Unopened, factory-sealed collectible product can be returned within 30 days for a refund of the item price (see our Return & Refund Policy).

Sealed collectibles

Trading card games are collectible items whose value depends on the product remaining factory-sealed. For change-of-mind returns, sealed product (booster boxes, ETBs, bundles and packs) must be returned unopened and in original condition. This does not affect your rights where an item is faulty, damaged or not as described — those are always covered.

How to claim

  1. Email support@lotusstcg.co.uk within 30 days of delivery with your order number and a short description (and a photo if the item arrived damaged).
  2. We'll reply within 1 business day with a resolution — refund, replacement or return instructions.
  3. Approved refunds are issued to your original payment method, typically within 5–10 business days of us receiving the return or approving the claim.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us