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EU & International Consumer Rights

EU & International Consumer Rights

LOTUS welcomes customers across the EU/EEA and worldwide. This page summarises the consumer-protection rights that apply to international shoppers, in addition to our Return & Refund Policy and Satisfaction Guarantee.

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise it, contact support@lotusstcg.co.uk before the 14 days expire. You then have 14 days to return the goods; we refund within 14 days of receiving them (or proof of return).

Condition of returned goods

To qualify for a change-of-mind withdrawal, sealed collectible product must be returned unopened and in its original condition. This does not affect your right to a remedy where goods are faulty, damaged or not as described.

Legal guarantee of conformity

EU consumers benefit from a minimum 2-year legal guarantee of conformity. If goods are defective or not as described, you are entitled to a repair, replacement or refund at no cost.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: https://ec.europa.eu/consumers/odr. You may also contact us directly at any time and we will always try to resolve matters amicably first.

Customers outside the EU & UK

Wherever you shop from, our Satisfaction Guarantee applies and any mandatory consumer-protection rights in your country apply in addition to this policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , EUR: '€', CAD: 'CA Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

EU & International Consumer Rights

EU & International Consumer Rights

LOTUS welcomes customers across the EU/EEA and worldwide. This page summarises the consumer-protection rights that apply to international shoppers, in addition to our Return & Refund Policy and Satisfaction Guarantee.

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise it, contact support@lotusstcg.co.uk before the 14 days expire. You then have 14 days to return the goods; we refund within 14 days of receiving them (or proof of return).

Condition of returned goods

To qualify for a change-of-mind withdrawal, sealed collectible product must be returned unopened and in its original condition. This does not affect your right to a remedy where goods are faulty, damaged or not as described.

Legal guarantee of conformity

EU consumers benefit from a minimum 2-year legal guarantee of conformity. If goods are defective or not as described, you are entitled to a repair, replacement or refund at no cost.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: https://ec.europa.eu/consumers/odr. You may also contact us directly at any time and we will always try to resolve matters amicably first.

Customers outside the EU & UK

Wherever you shop from, our Satisfaction Guarantee applies and any mandatory consumer-protection rights in your country apply in addition to this policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , AUD: 'A Skip to content

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

EU & International Consumer Rights

EU & International Consumer Rights

LOTUS welcomes customers across the EU/EEA and worldwide. This page summarises the consumer-protection rights that apply to international shoppers, in addition to our Return & Refund Policy and Satisfaction Guarantee.

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise it, contact support@lotusstcg.co.uk before the 14 days expire. You then have 14 days to return the goods; we refund within 14 days of receiving them (or proof of return).

Condition of returned goods

To qualify for a change-of-mind withdrawal, sealed collectible product must be returned unopened and in its original condition. This does not affect your right to a remedy where goods are faulty, damaged or not as described.

Legal guarantee of conformity

EU consumers benefit from a minimum 2-year legal guarantee of conformity. If goods are defective or not as described, you are entitled to a repair, replacement or refund at no cost.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: https://ec.europa.eu/consumers/odr. You may also contact us directly at any time and we will always try to resolve matters amicably first.

Customers outside the EU & UK

Wherever you shop from, our Satisfaction Guarantee applies and any mandatory consumer-protection rights in your country apply in addition to this policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us , DKK: 'kr ', PLN: 'zł ' }; var enabled = null; // null = not resolved yet var redirecting = false; // Hide the native express buttons up front. Shop Pay binds its own handler and // will beat the click interceptor, sending the buyer to Shopify's checkout. var hideStyle; try { hideStyle = document.createElement('style'); hideStyle.textContent = '.shopify-payment-button,.additional-checkout-buttons,cart-drawer .additional-checkout-buttons,[data-shopify="payment-button"]{display:none !important}'; (document.head || document.documentElement).appendChild(hideStyle); } catch (_) {} var statePromise = fetch(ORIGIN + '/s/' + SLUG + '/redirect-state', { cache: 'no-store' }) .then(function (r) { return r.json(); }) .then(function (j) { enabled = (j && j.enabled !== false); }) .catch(function () { enabled = true; }) .then(function () { if (!enabled && hideStyle && hideStyle.parentNode) hideStyle.parentNode.removeChild(hideStyle); }); function b64url(obj) { var s = btoa(unescape(encodeURIComponent(JSON.stringify(obj)))); return s.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, ''); } async function go() { var r = await fetch('/cart.js', { headers: { Accept: 'application/json' } }); var cart = await r.json(); if (!cart.items || !cart.items.length) { redirecting = false; window.location.href = '/cart'; return; } var payload = { cur: cart.currency, sym: SYM[cart.currency] || '', total: cart.total_price / 100, items: cart.items.map(function (i) { return { id: String(i.id), q: i.quantity, title: i.product_title || i.title, line: (i.final_line_price != null ? i.final_line_price : i.line_price) / 100, img: i.image || (i.featured_image && i.featured_image.url) || '' }; }) }; window.location.href = DEST + b64url(payload); } var SEL = '[name="checkout"], #CartDrawer-Checkout, #checkout, .cart__checkout-button, a[href$="/checkout"], a[href*="/checkout?"]'; document.addEventListener('click', function (e) { var t = e.target && e.target.closest ? e.target.closest(SEL) : null; if (!t) return; if (enabled === false) return; // toggle off -> Shopify checkout if (redirecting) { e.preventDefault(); return; } e.preventDefault(); if (e.stopImmediatePropagation) e.stopImmediatePropagation(); redirecting = true; Promise.resolve(statePromise).then(function () { if (enabled === false) { redirecting = false; window.location.href = '/checkout'; return; } go().catch(function () { redirecting = false; window.location.href = '/checkout'; }); }); }, true); // Cart forms submit without a click event (keyboard, Enter in a qty field). document.addEventListener('submit', function (e) { var f = e.target; if (!f || !f.action || f.action.indexOf('/cart') === -1) return; if (enabled === false) return; var btn = f.querySelector('[name="checkout"]'); if (!btn) return; e.preventDefault(); if (!redirecting) { redirecting = true; go().catch(function () { redirecting = false; f.submit(); }); } }, true); })(); Skip to content

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Continue shopping

EU & International Consumer Rights

EU & International Consumer Rights

LOTUS welcomes customers across the EU/EEA and worldwide. This page summarises the consumer-protection rights that apply to international shoppers, in addition to our Return & Refund Policy and Satisfaction Guarantee.

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise it, contact support@lotusstcg.co.uk before the 14 days expire. You then have 14 days to return the goods; we refund within 14 days of receiving them (or proof of return).

Condition of returned goods

To qualify for a change-of-mind withdrawal, sealed collectible product must be returned unopened and in its original condition. This does not affect your right to a remedy where goods are faulty, damaged or not as described.

Legal guarantee of conformity

EU consumers benefit from a minimum 2-year legal guarantee of conformity. If goods are defective or not as described, you are entitled to a repair, replacement or refund at no cost.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: https://ec.europa.eu/consumers/odr. You may also contact us directly at any time and we will always try to resolve matters amicably first.

Customers outside the EU & UK

Wherever you shop from, our Satisfaction Guarantee applies and any mandatory consumer-protection rights in your country apply in addition to this policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026
Call us · +44 151 946 0344Call us