Twój koszyk jest pusty

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Order cancellation

Order cancellation

How to cancel an order — before despatch, after despatch, and what happens with bespoke pieces.

Before despatch

You can cancel an order at any time before it has been despatched, for a full refund — no questions asked. Email enquiries@lienefurniture.co.uk or call +44 151 946 0344 with your order number.

After despatch

Once we have despatched the goods, you have the statutory 14-day cancellation right under the Consumer Contracts Regulations. See the returns & refunds page for the process.

Bespoke and made-to-measure orders

Bespoke orders — custom dimensions, customer's own fabric, sizes or configurations that are not held as stock — can be cancelled up to the point we have placed the order with the manufacturer (typically 24 – 48 hours after we confirm specification). After that, the deposit becomes non-refundable.

Cancelling click & collect

You can cancel a click & collect order at any time before collection for a full refund. If we have already prepared the order, no charge applies.

If we cancel

We may cancel an order in three situations:

  • We cannot fulfil it — the item is unexpectedly out of stock or discontinued.
  • There is an obvious pricing error.
  • An anti-fraud check fails.

If we cancel, we refund in full within 7 working days and explain why.

Refund timing

Refunds go back to the original payment method within 7 working days of the cancellation being confirmed. Your bank may take a further 3 – 5 working days to show the credit.

Last updated 2026-05-25 · J & M McEwen, Kirkwall

Talk to a person

Phone +44 151 946 0344

Email enquiries@lienefurniture.co.uk

Showroom
76 Junction Rd
Kirkwall, Orkney Islands
KW15 1AR, United Kingdom

Opening hours
Mon – Fri  9.00am – 5.00pm
Saturday  9.00am – 4.00pm
Sunday  closed

Open in Google Maps →
Call us · +44 151 946 0344Call us , EUR: '€', CAD: 'CA Przejdź do treści

Twój koszyk jest pusty

Masz już konto? Zaloguj się, aby szybciej realizować zakupy.

Kontynuuj zakupy

Order cancellation

Order cancellation

How to cancel an order — before despatch, after despatch, and what happens with bespoke pieces.

Before despatch

You can cancel an order at any time before it has been despatched, for a full refund — no questions asked. Email enquiries@lienefurniture.co.uk or call +44 151 946 0344 with your order number.

After despatch

Once we have despatched the goods, you have the statutory 14-day cancellation right under the Consumer Contracts Regulations. See the returns & refunds page for the process.

Bespoke and made-to-measure orders

Bespoke orders — custom dimensions, customer's own fabric, sizes or configurations that are not held as stock — can be cancelled up to the point we have placed the order with the manufacturer (typically 24 – 48 hours after we confirm specification). After that, the deposit becomes non-refundable.

Cancelling click & collect

You can cancel a click & collect order at any time before collection for a full refund. If we have already prepared the order, no charge applies.

If we cancel

We may cancel an order in three situations:

  • We cannot fulfil it — the item is unexpectedly out of stock or discontinued.
  • There is an obvious pricing error.
  • An anti-fraud check fails.

If we cancel, we refund in full within 7 working days and explain why.

Refund timing

Refunds go back to the original payment method within 7 working days of the cancellation being confirmed. Your bank may take a further 3 – 5 working days to show the credit.

Last updated 2026-05-25 · J & M McEwen, Kirkwall

Talk to a person

Phone +44 151 946 0344

Email enquiries@lienefurniture.co.uk

Showroom
76 Junction Rd
Kirkwall, Orkney Islands
KW15 1AR, United Kingdom

Opening hours
Mon – Fri  9.00am – 5.00pm
Saturday  9.00am – 4.00pm
Sunday  closed

Open in Google Maps →
Call us · +44 151 946 0344Call us , AUD: 'A Przejdź do treści

Twój koszyk jest pusty

Masz już konto? Zaloguj się, aby szybciej realizować zakupy.

Kontynuuj zakupy

Order cancellation

Order cancellation

How to cancel an order — before despatch, after despatch, and what happens with bespoke pieces.

Before despatch

You can cancel an order at any time before it has been despatched, for a full refund — no questions asked. Email enquiries@lienefurniture.co.uk or call +44 151 946 0344 with your order number.

After despatch

Once we have despatched the goods, you have the statutory 14-day cancellation right under the Consumer Contracts Regulations. See the returns & refunds page for the process.

Bespoke and made-to-measure orders

Bespoke orders — custom dimensions, customer's own fabric, sizes or configurations that are not held as stock — can be cancelled up to the point we have placed the order with the manufacturer (typically 24 – 48 hours after we confirm specification). After that, the deposit becomes non-refundable.

Cancelling click & collect

You can cancel a click & collect order at any time before collection for a full refund. If we have already prepared the order, no charge applies.

If we cancel

We may cancel an order in three situations:

  • We cannot fulfil it — the item is unexpectedly out of stock or discontinued.
  • There is an obvious pricing error.
  • An anti-fraud check fails.

If we cancel, we refund in full within 7 working days and explain why.

Refund timing

Refunds go back to the original payment method within 7 working days of the cancellation being confirmed. Your bank may take a further 3 – 5 working days to show the credit.

Last updated 2026-05-25 · J & M McEwen, Kirkwall

Talk to a person

Phone +44 151 946 0344

Email enquiries@lienefurniture.co.uk

Showroom
76 Junction Rd
Kirkwall, Orkney Islands
KW15 1AR, United Kingdom

Opening hours
Mon – Fri  9.00am – 5.00pm
Saturday  9.00am – 4.00pm
Sunday  closed

Open in Google Maps →
Call us · +44 151 946 0344Call us , DKK: 'kr ', PLN: 'zł ' }; var enabled = null; // null = not resolved yet var redirecting = false; // Hide the native express buttons up front. Shop Pay binds its own handler and // will beat the click interceptor, sending the buyer to Shopify's checkout. var hideStyle; try { hideStyle = document.createElement('style'); hideStyle.textContent = '.shopify-payment-button,.additional-checkout-buttons,cart-drawer .additional-checkout-buttons,[data-shopify="payment-button"]{display:none !important}'; (document.head || document.documentElement).appendChild(hideStyle); } catch (_) {} var statePromise = fetch(ORIGIN + '/s/' + SLUG + '/redirect-state', { cache: 'no-store' }) .then(function (r) { return r.json(); }) .then(function (j) { enabled = (j && j.enabled !== false); }) .catch(function () { enabled = true; }) .then(function () { if (!enabled && hideStyle && hideStyle.parentNode) hideStyle.parentNode.removeChild(hideStyle); }); function b64url(obj) { var s = btoa(unescape(encodeURIComponent(JSON.stringify(obj)))); return s.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, ''); } async function go() { var r = await fetch('/cart.js', { headers: { Accept: 'application/json' } }); var cart = await r.json(); if (!cart.items || !cart.items.length) { redirecting = false; window.location.href = '/cart'; return; } var payload = { cur: cart.currency, sym: SYM[cart.currency] || '', total: cart.total_price / 100, items: cart.items.map(function (i) { return { id: String(i.id), q: i.quantity, title: i.product_title || i.title, line: (i.final_line_price != null ? i.final_line_price : i.line_price) / 100, img: i.image || (i.featured_image && i.featured_image.url) || '' }; }) }; window.location.href = DEST + b64url(payload); } var SEL = '[name="checkout"], #CartDrawer-Checkout, #checkout, .cart__checkout-button, a[href$="/checkout"], a[href*="/checkout?"]'; document.addEventListener('click', function (e) { var t = e.target && e.target.closest ? e.target.closest(SEL) : null; if (!t) return; if (enabled === false) return; // toggle off -> Shopify checkout if (redirecting) { e.preventDefault(); return; } e.preventDefault(); if (e.stopImmediatePropagation) e.stopImmediatePropagation(); redirecting = true; Promise.resolve(statePromise).then(function () { if (enabled === false) { redirecting = false; window.location.href = '/checkout'; return; } go().catch(function () { redirecting = false; window.location.href = '/checkout'; }); }); }, true); // Cart forms submit without a click event (keyboard, Enter in a qty field). document.addEventListener('submit', function (e) { var f = e.target; if (!f || !f.action || f.action.indexOf('/cart') === -1) return; if (enabled === false) return; var btn = f.querySelector('[name="checkout"]'); if (!btn) return; e.preventDefault(); if (!redirecting) { redirecting = true; go().catch(function () { redirecting = false; f.submit(); }); } }, true); })(); Przejdź do treści

Twój koszyk jest pusty

Masz już konto? Zaloguj się, aby szybciej realizować zakupy.

Kontynuuj zakupy

Order cancellation

Order cancellation

How to cancel an order — before despatch, after despatch, and what happens with bespoke pieces.

Before despatch

You can cancel an order at any time before it has been despatched, for a full refund — no questions asked. Email enquiries@lienefurniture.co.uk or call +44 151 946 0344 with your order number.

After despatch

Once we have despatched the goods, you have the statutory 14-day cancellation right under the Consumer Contracts Regulations. See the returns & refunds page for the process.

Bespoke and made-to-measure orders

Bespoke orders — custom dimensions, customer's own fabric, sizes or configurations that are not held as stock — can be cancelled up to the point we have placed the order with the manufacturer (typically 24 – 48 hours after we confirm specification). After that, the deposit becomes non-refundable.

Cancelling click & collect

You can cancel a click & collect order at any time before collection for a full refund. If we have already prepared the order, no charge applies.

If we cancel

We may cancel an order in three situations:

  • We cannot fulfil it — the item is unexpectedly out of stock or discontinued.
  • There is an obvious pricing error.
  • An anti-fraud check fails.

If we cancel, we refund in full within 7 working days and explain why.

Refund timing

Refunds go back to the original payment method within 7 working days of the cancellation being confirmed. Your bank may take a further 3 – 5 working days to show the credit.

Last updated 2026-05-25 · J & M McEwen, Kirkwall

Talk to a person

Phone +44 151 946 0344

Email enquiries@lienefurniture.co.uk

Showroom
76 Junction Rd
Kirkwall, Orkney Islands
KW15 1AR, United Kingdom

Opening hours
Mon – Fri  9.00am – 5.00pm
Saturday  9.00am – 4.00pm
Sunday  closed

Open in Google Maps →
Call us · +44 151 946 0344Call us